Terms and Conditions
Effective as of 25/04/2017
Please read these terms carefully before you start to use the Boom Boom Go website www.boomboomgo.com (“Website”), before you register for a Boom Boom Go account (“Account”) and before you purchase any products from us.
Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms, stop using the Website immediately and do not register for an Account.
1. Who we are
We are Boom Boom Go Limited, trading as “Boom Boom Go”, a company registered in England and Wales at 2-4 Ash Lane, Rustington, Sussex, BN16 3BZ, United Kingdom with Company Number 8227554 (“us” “we” “our”) .
We are the owners of the Website and supply individual licences (“Product(s)”) to view our digital coach training materials by way of online streaming-video tutorials and coaching demos (Video Material) and/or downloadable written content (Written Material) (together referred to as “Material(s)”).
2. Returns / refund policy
All purchases of digital Products are fully refundable.
If by the end of 30 days you are not satisfied with one of our video courses for any reason, let us know and we will give you a full refund.
Some of our digital Products are sold as part of ‘Blended Learning Programmes’, which include both the video course plus Live Training Elements, either in person or by group learning calls (“Live Training Elements”). All Live Training Elements are provided by external trainers who will have their own refund policies. (See the 'Blended Learning Programmes and Training Provided by Associates' section below for more details)
If you purchase a Blended Learning Programme, the digital video classes are fully refundable at any point during the programme, and the remaining costs for the Live Training Elements are subject to the refund policy of the external trainer who provides them. Get in touch at email@example.com if you would like to be put in touch with an external trainer to discuss their refund policy.
Boom Boom Go aims to only work with external trainers that provide excellence. But Boom Boom Go is not responsible for the quality or content of any Live Training Elements provided by external training companies.
3. The product / licence
The Product that you are purchasing is an individual licence. The licence is a non-exclusive, non-transferable, limited licence for you to access and view the Material through the Website, subject to these Terms and any future restrictions. We reserve the right to remove, alter or modify any part or all of the Material at any time.
For the avoidance of doubt all rights, title, and interest (including all copyrights and other intellectual property rights) in the Website and Materials (in any formats) belong to us or our third party affiliates. At no point do you acquire ownership of copyright or other intellectual property rights or proprietary interest in the Materials, or copies thereof.
To view the Material you have purchased you need to access the ‘Library’ section of the boomboomgo.com Website by signing in to your Account.
All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated on a regular basis.
4. Age restriction
Persons under the age of 18 should only use this Website with the supervision of an Adult. You must not use this Website if you are under the age of 13 years old.
To purchase a Product from us you must be at least 18 years of age, or the age of majority in your applicable country.
5. Blended learning programmes and training provided by associates
Some of our digital Products are sold as part of ‘Blended Learning Programmes’, which include both Boom Boom Go video classes plus Live Training Elements, either in person or by group learning calls (“Live Training Elements”). All Live Training Elements are provided by external trainers.
Payment for Blended Learning Programmes are not made through boomboomgo.com and will be taken by the external trainer directly. As we work with trainers around the world, if you choose to join a Blended Learning Programme run by a trainer who resides in a different country to you, you may be charged in the currency of the trainer’s home country. You are responsible for any charges you incur due to your local exchange rate.
If you purchase a Blended Learning Programme, the digital video classes are fully refundable at any point during the programme (See the section above on 'Returns / Refund Policy' for more details), and the remaining costs for the Live Training Elements are subject to the refund policy of the external trainer who provides them. Contact us if you’d like us to put you in touch with a trainer to discuss their refund policy.
Boom Boom Go aims to only work with external trainers that provide excellence. But Boom Boom Go is not responsible for the quality or content of any Live Training Elements provided by external training companies.
To purchase a Product from our Website and to use certain other parts of our Website you must register for an Account which will contain certain personal details.
By continuing to use this Website you represent and warrant that
- All information you submit is accurate and truthful;
- You have permission to submit any payment information where permission may be required; and
- You will keep this information accurate and up-to-date.
If any of your details change please let us know. You can access and update your personal information on your Account page.
When you create an Account you also agree to maintain the security of your password, and accept all risks of unauthorised access to your account information and any other information you provide to us. If you discover or suspect any security breaches, please let us know as soon as possible.
It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you, or being saved to the internet browser on a shared computer.
7. Restrictions on use
There are two types of videos on our site, each with different restrictions of use:
1. Boom Boom Go videos that are streamed via YouTube, and are free to watch without account registration and purchase (“Free Video Content”).
You have permission to share this Free Video Content, if you do so without modifying them or removing the Boom Boom Go branding. You must not use duplicate, adapt or modify the Free Video Content, or charge for access to this video content, or use this content for commercial purposes, or for carrying on a business, including for marketing or promotional activities.
2. Boom Boom Go’s online masterclasses that are for purchase as stand alone video courses and as part of Blended Learning Programmes, and require account registration to access classes (“Products”, “Materials”).
All video Material for purchase is for streaming access only. You must not download, distribute, or upload to other online platforms, any video Products or Material from our Website.
All Products and Material are for personal use only. You must not use any part of the Materials on our Website or any other content for commercial purposes, or for carrying on a business, including for marketing or promotional activities.
Some Written Material includes PDF workbooks or other materials for which you have permission to download for your own private use. You must not modify, make copies (digital or otherwise), upload to other platforms or distribute any Written Materials.
If you print off, copy, download or distribute any part of our Website in breach of these terms your right to use our Website will cease immediately and you must, at our request, return or destroy any copies of the Materials you have.
Your payments for our digital Products are made through Stripe, a payment gateway which uses state of the art security tools to protect your personal information and payment details.
All payments through boomboomgo.com must be made in UK Pounds Sterling. You are responsible for any charges incurred from your local exchange rate. For payments we accept credit cards. We do not accept cash, cheques, or any other payment form. You agree that you are responsible for any charges by your credit card company related to your purchases from us.
We also run Blended Learning Programmes which are facilitated by external trainers. Payment for these Blended Learning Programmes will be taken by the external trainer directly, and not taken through boomboomgo.com.
As we work with external trainers around the world, if you choose to join a Blended Learning Programme facilitated by a trainer who resides in a different country to you, you may be charged in the currency of the trainer’s home country. You are responsible for any charges you incur due to your local exchange rate. (See the section on 'Blended Learning Programmes and Training Provided by Associates' above for more details.)
9. Complaints Policy
Any complaints about the Website, Products or Materials should be directed to our customer service team by email: firstname.lastname@example.org; or by post: Boom Boom Go, 2/4 Ash Lane, Rustington, Sussex, BN16 3BZ, United Kingdom.
10. Closing your account
You may cancel and close your Account at any time. If you do close your Account, you will lose access permanently to any Product and Material that you have purchased as all your account details will be completely removed from the Website and our server.
We may suspend or cancel your Account immediately, without notice, at our reasonable discretion and including, without limitation, when:
- You have breached any of these Terms;
- You have attempted to gain unauthorised access to the Website or assisted others to do so;
- You have overcome or attempted to overcome software security features limiting the use of or protecting our content and Material;
- There is a failure to pay for purchased Products;
- There is a discontinuance or material modification of the Website or the Products and Material offered through it;
- There is suspected or actual intellectual property infringement;
- There are unexpected operational difficulties; or
- At the requests of law enforcement or other government agencies.
You agree that we will not be liable to you or to any third party, for termination of your access to the Website. If we terminate your Account, any purchases, including current or pending purchases on your Account will be cancelled and no Products will be available to you.
We reserve the right to cancel purchases for any Products without stating reasons and prior to processing payment and dispatching the Material to you for download or viewing in the “library” section of the Website.
11. Privacy, personal data, and cookies
12. Intellectual property and copyright
All content included on the Website, including, but not limited to, all Material, all text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is our property, that of our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable laws of England and Wales, relevant international intellectual property law and other laws.
We are the owner or the licensee of all intellectual property rights on our Website, and in the Material and Products published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website or any Product or Material unless otherwise indicated on the Website or unless given our express written permission to do so.
For the avoidance of doubt at no time do you acquire any title to the intellectual property in the content or Material on our Website. You are not granted any rights or licence to patents, copyrights, trade secrets, rights or publicity or trademarks in respect to any of the Products, content or Material on our Website.
You must not copy, edit, adapt, change, alter, manipulate, reproduce, redistribute, download or use our content, Material or Products, either in whole or in part, other than as permitted in these terms.
This site uses the Now font family under the OFL (SIL Open Font License). The Now font family is created by Alfredo Marco Pradil.
13. Links to other websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under our control or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
14. Links to this website
Those wishing to place a link to this Website on other sites may do so without our prior permission save for any link to your library, or to any purchased Product or Material, which is strictly prohibited. To find out more, please contact us by email at email@example.com.
15. Technological limitations and modifications
The Website and any service provided therein, including access to any Material is provided “as is” and on an “as available” basis. We give no warranty that the Website, Products, Material or any service will be free of defects and / or faults.
You understand and agree that we are not liable for any disruption or non-availability of the Website, Material or Products resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and/or censorship.
You are solely responsible for ensuring that you have sufficient and compatible hardware, software, telecommunications equipment and internet service necessary for use of our Website, Products, Material and any content available through it.
We reserve the right to change the Website, its content, the Material or these Terms at any time. You will be bound by any changes to the Terms from the first time you use the Website following the changes. If we are required to make any changes to Terms pertaining to the sale of goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
You understand and agree that we have no obligation to maintain, support, upgrade, or update the Website, or to provide all or any specific content through the Website.
16. Communicating with us
When communicating with us or posting information on our website, you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
- You must not use obscene or vulgar language;
- You must not submit any content to us that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- You must not submit content to us that is intended to promote or incite violence;
- It is advised that submissions to us are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
- The means by which you identify yourself to us must not violate these Terms or any applicable laws;
- You must not impersonate other people, particularly employees and representatives of us or our affiliates; and
- You must not use our Website or system for unauthorised mass-communication such as “spam” or “junk mail”.
You acknowledge that we reserve the right to monitor any and all communications made to us.
You acknowledge that we may retain copies of any and all communications made to us.
You acknowledge that any information you send to us may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
17. Limitation of liability and indemnification
You agree to indemnify, hold harmless, and defend us and our affiliates, officers, directors, employees, agents, stockholders and representatives from any and all third party claims, liability, damage and/or costs that: (a) arise from your improper use of this Website or our Products, our Material or offerings; (b) your violation of any off these Terms; or (c) your infringement or the infringement by any other user of your Account, of any intellectual property or privacy right of any person or entity.
Material is prepared solely for guidance purposes and is not a substitute for specific advice. You understand and agree that neither we, nor the Presenters in our video Materials, accept any liability for loss, however so occasioned to any person or persons arising from any reliance on the Materials.
To the maximum extent permitted by law, you expressly understand and agree that we and our affiliates shall not be liable for any direct, indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, punitive or exemplary damages arising from the use of the Website, any Products, any Material or any information contained therein. You should be aware that you use the Website, or any Material and its content, including any Products purchased by you at your own risk.
Nothing in these Terms excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.
Notwithstanding the above, in no event shall the total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing the Website or the cost of the Product.
If you are dissatisfied with any portion of the Website, or with any of these Terms, your sole and exclusive remedy is the discontinuation of your use of this Website.
18. Disclaimer of warranty
We make no warranty or representation that the Website, Products or Material will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. Further, please note that no advice or information obtained by you from our personnel or through this Website, or Material, or otherwise shall create any warranty not expressly provided for in these Terms. No part of this Website or Material is intended to constitute advice and the content of this Website should not be relied upon when making any decisions or taking any action of any kind.
We make no guarantee of any specific results from the use of our Website, Products or Material. We endeavour to provide the best service we can, but you understand and agree that the Website, Products, Material offerings, and content on this Website are provided “As Is” and without warranties of any kind, either express or implied. Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Products and Materials available from us correspond to the actual Product and Material, we are not responsible for variations from such descriptions.
You use the Website at your own risk. Whilst we use all reasonable endeavors to ensure that the Website, Material or Products are secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and devices.
Any Product, Material, offering, content and material downloaded or otherwise obtained through the use of the Website is done at your sole risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such product, offering, content or material. Neither we, nor any of our affiliates, nor any of our or their respective licensors, licensees, service providers or suppliers warrant that this Website or any function contained in this Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the servers that make this Website available are free of viruses or other harmful components.
Neither we, any of our affiliates, nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representations regarding the use or the results of the use of the products, offerings, content and materials in this website in terms of their correctness, accuracy, reliability, or otherwise.
These disclaimers apply to the fullest extent permitted by law.
If any part of these Terms no longer applies or is no longer legally enforceable, then that part will be severed from the rest of the agreement and the remainder of the provisions of these Terms will continue to apply.
20. No waiver
In the event that any party to these Terms fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
21. Previous terms and conditions
In the event of any conflict between these Terms and any prior versions thereof, the provisions of these Terms shall prevail unless it is expressly stated otherwise.
22. Third party rights
Nothing in these Terms shall confer any rights upon any third party. The agreement created by these Terms is between you and us.
23. Governing law
These Terms and the relationship between you and us shall be governed by and construed in accordance with the law of England and Wales and we and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
24. Contact us
Our Contact information is:
Post: Boom Boom Go, 2/4 Ash Lane, Rustington, Sussex, BN16 3BZ, United Kingdom
Please contact us if any part of these Terms are unclear, you couldn’t find what you are looking for, or you have another question that isn’t covered,
All notices / communications shall be given to us either by post to our address above or by email above. Such notice will be deemed received 10 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
We may from time to time send you information about our products and/or services. You will be automatically opted in to this service until you unsubscribe. If you do not wish to receive such information, please click “Unsubscribe” in any email which you receive from us or amend the option settings in your Account.